Skip to main content
Inspiring
April 28, 2026
Question

Credits deducted although there is error

  • April 28, 2026
  • 2 replies
  • 13 views

I used Nano Banana 2 to create image from text using Firefly, sometimes it shows this and says image creation fail , and i gotta try again.

But the credit is not refund back to me….

Using Nano Banana for 2K photo consumes 40 credits…….

At least refund the credit or deduct credit after image is created please.

 

 

    2 replies

    April 29, 2026

    Hey ​@fannrei 

     

    When you get this image, your credits will be reinstated a bit later. It is not always immediate.

    Cheers

    Nate

    fannreiAuthor
    Inspiring
    April 29, 2026

    Is it ? How many days shall i wait ?
    It has been days. I didnt see any changes in credits at all, never refund back.

    fannreiAuthor
    Inspiring
    April 28, 2026

    facing the same problem.
    I checked on the credits everytime i generate. 
    After errors, it is not returned back to balance.
    So annoying.

    Hajar Toutsi
    Community Manager
    Community Manager
    April 29, 2026

    Hi fannrei,
    Thanks for reporting this.

    We’ve already passed the issue along to the right team, and we’ll share updates with you as soon as we hear back.
    Appreciate your patience in the meantime

    Hajar