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December 16, 2025
Question

Credits deducted but upscaling often fails or does not complete

  • December 16, 2025
  • 1 reply
  • 69 views

I am experiencing an issue with the upscaling feature where credits are repeatedly deducted, but the upscaling process does not complete successfully.

 

In many cases, I spend multiple credits trying to upscale the same image. Sometimes the upscaling works immediately, but very often it requires several attempts before I get a result.

 

Most of the time, I wait a few minutes and the grey preview windows disappear without any output, while the credits are still deducted. This makes it difficult to use the feature reliably and leads to a significant loss of credits without receiving a usable result.

 

Credits should only be deducted when the upscaling process successfully completes and delivers a result. best regards

Hagen Richter

1 reply

Kartika Rawat
Community Manager
Community Manager
December 16, 2025

Hi Hagen Richter!

Sorry to hear that. Could you share the screenshot that displays the issue? Have you tried the Image 4 model to generate images? You'll get the upscaled images after generating.

 

Let us know. Happy to help.
^KR

 

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