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Al_DR7245
Nov 21, 2025 12:15 PM UTC
Answered

Crédits / Génération en trop

Bonjour, 

Comme j'avais l'impression que "la génération" ne fonctionnait pas. 

J'ai appuyé plusieurs fois et je me retrovue avec 8 vidéos en trop identique. 

Est-il possible de me ré-créditer "les crédits" . 

Par avance merci. 

Cordialement 

AD

SamarthSCorrect answer
Inspiring
Nov 21, 2025 3:36 PM UTC

Hi @Al_DR7245, 

 

Thanks for reaching out. I apologize for the credits being consumed. I am sorry, but we do not have the option to refund the credits.. Image and video generation through Firefly models is completely free until 01 December 2025. Please let us know if you need any assistance. 

 

^Sam
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1 reply

SamarthSCorrect answer
Inspiring
Nov 21, 2025 3:36 PM UTC

Hi @Al_DR7245, 

 

Thanks for reaching out. I apologize for the credits being consumed. I am sorry, but we do not have the option to refund the credits.. Image and video generation through Firefly models is completely free until 01 December 2025. Please let us know if you need any assistance. 

 

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^Sam
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