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A
Anonymous
December 20, 2025
Answered

Credits, images, videos, mistakes and confusion in the creation process

  • December 20, 2025
  • 1 reply
  • 229 views

Hi everyone.

Firefly doesn't generate videos, I still have 800 credits, 800/4250, when I select Veo 3.1 fast for 80 credits, it says, insufficient credits, Firefly 400 credits! It changes the video length, 4 seconds, 5 seconds, 8 seconds, 4 seconds, still nothing is generated, very unintuitive, the user interface is a nightmare over time.
Moving created files, images, videos into projects is really a disaster.
Images, videos have to be deleted one by one, individually.
I don't even try to move them into projects in bulk anymore, it's annoying and it doesn't even work for me.
Moreover, it generates whatever it wants and doesn't follow the instructions to preserve images when editing.
I started very well, but it's getting worse.
In the forum, after returning from reading a post, it takes me to the first post at the top :DDD
I'm writing through a translator, thank you.

Correct answer
Hi Kartika Rawat. I just noticed you wrote to me, sorry, I was busy.
I still had 800 credits left and Firefly wanted to pay for a new
subscription, but I already bought a second subscription, it didn't
generate a video for me, but that's okay, I finally finished it. Then I
wanted to write on the forum that it was okay, but I couldn't find my
original post, I don't know why.
That must have been my mistake too, I'm a relative beginner, although I've
been creating music in programs - software for 25 years.
If possible, put this answer in my forum post as well. I don't want to give
Adobe a bad name, it's great.
Have a nice day and happy new year.
Thanks, Lustifon.
I'm writing through a translator.

1 reply

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
January 2, 2026

Hi Lustifon - Cerberus!

Sorry about the trouble. What type of subscription do you have? Could you share some of the generated results with us? 

 

Let us know.

Thanks,

^KR

 

 

moved to discussions

A
Anonymous
Correct answer
January 7, 2026
Hi Kartika Rawat. I just noticed you wrote to me, sorry, I was busy.
I still had 800 credits left and Firefly wanted to pay for a new
subscription, but I already bought a second subscription, it didn't
generate a video for me, but that's okay, I finally finished it. Then I
wanted to write on the forum that it was okay, but I couldn't find my
original post, I don't know why.
That must have been my mistake too, I'm a relative beginner, although I've
been creating music in programs - software for 25 years.
If possible, put this answer in my forum post as well. I don't want to give
Adobe a bad name, it's great.
Have a nice day and happy new year.
Thanks, Lustifon.
I'm writing through a translator.
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