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Participant
August 15, 2025
Question

Credits used even tho video did not generate

  • August 15, 2025
  • 1 reply
  • 121 views

I was generating a video using the image to video tool and I got an error stating that we were unable to generate. 
this still used my credits even tho nothing was generated.

1 reply

Kartika Rawat
Community Manager
Community Manager
August 18, 2025

Hi estrvdv.LE!

I'm sorry to hear that. Could you share the prompt and the image that you're using to generate videos?

 

Let us know. Happy to help.

Thanks, 

^KR

 

 

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