CRITICAL SYSTEM MALFUNCTION: 2,900 Credits Deducted with Zero Output

Forum|Forum|1 month ago
June 23, 2026
2 replies
25 views

There is a massive, unacceptable bug in the Adobe Firefly video generation system. I attempted to generate an 8-second video, and the platform continuously failed to render, producing absolutely zero video files in my library. Despite the complete failure on your servers' end, the system systematically drained a total of 2,900 credits from my balance.

Charging users for internal system crashes and failed renders is a major defect. I request an immediate technical review of my generation logs and a full refund of the 2,900 credits back to my account immediately.

O

Oh.N8

Hey @TonnyB

Help us, Help you.
could you provide more context?

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A Full Screenshot: Please provide a screenshot of your entire browser or application window, including your avatar in the upper right corner. Many errors have multiple causes; seeing the full context is much more helpful than a zoomed-in image of the error message alone.

System Details: Specify your Operating System (OS) and Browser (including version numbers).
Workflow Context:
- Which Firefly function were you using? (e.g., Text to Image, Generative Fill, Text to Video, etc.)
- Which model was selected? (e.g., Firefly Image 3, Image 4 Ultra, Imagen 3).
- The full prompt you were using.
- Copies of any reference images, keyframes, or original images used.
- clear cache

Cheers

Nate

T

TonnyBAuthor

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