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SILAS DO CARMO
SILAS DO CARMO
Participant
May 21, 2026
Question

Descontou meus creditos e não gerou o video?

  • May 21, 2026
  • 1 reply
  • 5 views

comprei creditos, coloquei o prompt 2 vezes deu erro, não criou meu video, mas consumiu meus creditos

      1 reply

      droopydog500
      Community Manager
      droopydog500Community Manager
      Community Manager
      May 22, 2026

      Hi ​@SILAS DO CARMO,

      When you press the generate button, credits are deducted. If the generation fails, credits are re-added, but it is not instantaneous. Have the credits still not been re-added back to your balance?

       

          droopy

      Adobe Community Expert (not an Adobe employee)
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