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Participant
Sep 21, 2025 4:16 PM UTC
Answered

Downloading my Firefly videos from previous account

So just before our account was due to renew, I created a few AI-generated video clips in Firefly.

However my wife realized that she could get us an education discount, so we created a new account.

 

However I forgot I had yet to download the video clips from the old login. It was only a day or two that I made the Firefly videos, but when I log into Firefly with my old credentials, the videos seem to be inaccessible.

 

These videos were generated with credits that were already bought and paid for.  How can I download them?

fongabooCorrect answer
Participant
Sep 21, 2025 6:01 PM UTC

So nevermind. It seemed to be an issue with browser cookies, etc.

Once I logged in with another browser I was able to access and download them.

2 replies

fongabooAuthorCorrect answer
Participant
Sep 21, 2025 6:01 PM UTC

So nevermind. It seemed to be an issue with browser cookies, etc.

Once I logged in with another browser I was able to access and download them.

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Inspiring
Sep 22, 2025 1:25 PM UTC

Hi @fongaboo, 

 

Thanks for reaching out. I am glad the issue is resolved. Please feel free to reach out if you have any other issues. 

We are here to help. 

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^Sam