Duplicate Firefly Standard subscriptions – request to merge or cancel

Question

Hello Adobe Support,I noticed that I currently have two active Adobe Firefly Standard plans on my account:- One with a billing date of October 5, 2025- One purchased today, with a billing date of October 10, 2025I only intended to have one subscription. It seems I mistakenly purchased a second plan, thinking it would add more credits or features to my existing plan.Unfortunately, Firefly is not functioning correctly – despite the payment being processed, I am unable to use key features such as video generation or editing.Could you please:- Merge both subscriptions, or- Cancel one and move the credits to the other, or- Issue a refund for the duplicate subscription?I urgently need this resolved as I rely on Firefly for my creative work.Thank you very much for your help and quick response.Best regards,Mariola JordanEmail: mariola.jordan@gmail.com

SamarthS · Accepted Answer

Hi @mariola_4823,

I am sorry for the account confusion. You can cancel the one purchased today for a full refund, as it is within the 14-day refund window. As this involves your private account information. We’re unable to assist here on the public forum, you can contact our social team for a secure, one-on-one conversation: https://adobe.ly/42aa7Hv

Thanks

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