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románb81804483
Participant
April 17, 2026
Question

EL modelo falla en rear un video y no me devuelven mis créditos. Es como si los echara a la basura sin saber si el modelo va o no a cumplir mi solicitud. Si no hay video o resultado no debería descontar los créditos.

  • April 17, 2026
  • 1 reply
  • 16 views

Estoy intentando crear un video. No estoy violando ninguna conddición de uso, me sale error y dice que no puede cumplir la solicitud, pero me descuentan los créditos como si sí lo hubiera hecho. Estoy botando mis créditos a cambio de nada

    1 reply

    Hajar Toutsi
    Community Manager
    Community Manager
    April 20, 2026

    Hi románb81804483,

    We appreciate you writing to us about this.

     

    Can you please share with us the error you’re seeing? Could you please double‑check the completion of the generation by going to Your Stuff > Generation History. This page shows each generation and the number of credits used.

     

    Regarding credits, they are deducted as soon as you click Generate. However, if the generation fails with an error, those credits are automatically returned to your balance. Please double‑check your credits balance after the error occurs to confirm.

     

    Let us know if you were able to find your generation.

     

    Hajar

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