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Nov 28, 2025 12:31 PM UTC
Answered

Erro creditos insuficientes

Sou assinante da adobe firely e a mensalidade do mês foi descontada porém o app não me deixa gerar imagens, diz que os créditos são insuficientes 

SamarthSCorrect answer
Inspiring
Nov 28, 2025 12:51 PM UTC

Hi @muriel_5813, 

 

Thanks for reaching out. Please check if you are logged in with the correct ID. Please log out and then log in again. Also, check the credits available by clicking on your profile picture on the top right of the Firefly screen. 
If you still encounter the issue, please share a screenshot of the entire screen, including the error message. 
We are here to help. 

^Sam

1 reply

SamarthSCorrect answer
Inspiring
Nov 28, 2025 12:51 PM UTC

Hi @muriel_5813, 

 

Thanks for reaching out. Please check if you are logged in with the correct ID. Please log out and then log in again. Also, check the credits available by clicking on your profile picture on the top right of the Firefly screen. 
If you still encounter the issue, please share a screenshot of the entire screen, including the error message. 
We are here to help. 

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^Sam