Participating Frequently

Answered

Error: Can't load We can't display the generated video. You can edit and try again.

Forum|Forum|6 months ago
November 5, 2025
13 replies
482 views

Title pretty much explains it. I have tried created several videos from a firefly generated image of a woman in a meditation pose and the video is simply to have her breathe in and bring her arms up over her head, palms together, and then exhale and bring her arms down to her chest. Keep getting this error for months but dont have enough time to keep messing with it. Ive tried other simple videos of other things and get this message or the message that the firefly image does not meet community standards.

Generate Video

Correct answer Hajar Toutsi

Thank you for sharing the details of what happened, @angusf08

Looking at your prompt and reference images, I noticed you received the error: “We can’t process this prompt. You can edit and try again.” This message appears when the prompt or reference image includes elements that don’t align with Firefly’s AI user guidelines.

In this case, the issue is due to the use of trademarked/copyrighted material (Frozen), which prevents the generation from succeeding. I recommend adjusting your prompt to avoid copyrighted or trademarked names, and instead describe the style, mood, or theme you want. That way, Firefly can generate successfully.

It’s also worth noting that most Firefly models do not generate videos depicting children or child‑related scenes, to ensure safe and responsible use. For requests involving child depiction, you may want to try the Runway Gen‑4.5 or Kling 2.5 Turbo models, which do allow this type of content.

Please let us know if you have any other questions, we’re here to help.

Hajar

angusf08

Participant

I am having this same issue, it was working fine a few days back and now not working - and using up my credits even though nothing is being generated

Hajar Toutsi

Community Manager

Hi angusf08,

Thank you for reaching out to us.

Just to clarify, credits are deducted as soon as you click Generate, but if the generation fails with an error, those credits are automatically returned to your balance. You only need to check the credits after an error occurs.

To be able to help you, please share the following details:

The prompt and model used
Full screenshot of the error

Let us know once you have that, we’ll be glad to help.

Hajar

angusf08

Participant

Thanks for your reply - this was the last prompts I used - I had tried others, also on the video generation as seen on the attachments.

Create a high-resolution cinematic product image using my uploaded shoe images. Keep the shoe design accurate, including its exact shape, colours, Frozen artwork, strap, laces and sole - DO NOT edit the shoe in any way.

Place the shoes floating in the foreground of the attached reference image titled Magical, with soft blue lighting, frosted textures, sparkling particles and a dreamy winter atmosphere. Make it feel like a premium movie-style product shot. Position the shoe as the hero in the foreground.

Do not include any text, logos, price tags, people, characters or extra shoes. Keep the shoe sharp and detailed, with the background looking beautifully animated and suitable for later video animation.

Video version

Prompt - Animate this image into a short cinematic product video. Keep the shoe fixed and accurate while adding subtle magical movement to the scene. Add gently falling snow, sparkling ice particles, soft glowing frost swirls, moving light rays, a slight camera push-in, and shimmering reflections on the icy surface. The shoe should remain sharp and unchanged. Do not add any text, logos, price tags, people or characters. Keep the mood magical, premium, animated and cinematic.

DO NOT edit the shoes in any way

*Note the image was originally created in firefox too

avargasl86

Participant

Same issue, can’t load the video I already generate. Very frustrating!

AliciaWonderland

Participant

I have an AI image of a woman in a loose grey t-shirt and jeans and tried multiple times to get her to dance, hip-hop, shyly, sixties style, or do fashion poses for a photographer and each time it says to edit, it can’t display video. I must have tried at least 50 times using up my credits. She’s not even sexy, just a woman in a loose t-shirt and jeans. What is going on?

D

defaultwtd93yp5lwv9

Participant

Using Adobe Firefly. Attempted to generate a video from an image downloaded from Adobe’s FREE stock image options.

This was my prompt:

A close-up of a chalkboard with a checkered pattern. The board is seen erasing the previous x's and o's, revealing a clean surface. The female hand, wearing a checkered sleeve, moves across the board, writing three x's diagonally inside the checkered lines with deliberate strokes. After the x's are written, a line is drawn over them, emphasizing the pattern. The background remains static, focusing on the chalkboard which then transforms in color into neon purple. The lighting evolves into a gradient hue of blue purple and indigo, highlighting the chalk marks clearly. The video maintains a steady pace, capturing the precision of the hand's movements. The overall style is straightforward and instructional, emphasizing the process of marking and highlighting.

Mind you this prompt was suggested by the “Enhance prompt” feature.
I used up credits for this and it’s sad that I’m losing credits and getting nothing in return. I feel short changed. I don’t want to keep trying for nothing. If the prompt is too much I wish it was intuitive enough to say that so that I can understand what I’m doing wrong.

How do I make a claim so that I can get back my credits?

D

P

patrickd*

Participant

Seems to be a typical Adobe con job.
Don’t waste our time and please don’t waste our credits. Please fix this issue. We are all capable of jumping out of Adobe products any day.

flrb80

Participant

@Kartika Rawat

I’m getting the same exact issue, no matter what the prompt is I’m still getting error:

Can't load

We can't process this prompt.
You can edit and try again.

Could you please provide steps on how to fix this issue? and also losing credits like this is not what I expected

Thank you

M

Michael300745153vnx

Participant

Have the same issue. It gobbles up my credits then “Can’t load” the generated video. What a joke, Atleast with Higgfield it will refund you the credits if it fails.
I was using Latest chrome, Windows, Cleared cache etc..

Kartika Rawat

Community Manager

Hi Michael300745153vnx!

Sorry to hear that. If the generations fail, credit will be restored soon to your account.

Please check your account to confirm.

Thanks,

Kartika

M

Michael300745153vnx

Participant

Thank you. I’ve been playing with it more, and seems that when I use Veo 3 models its is bring up this error (seems to work for ray, pika, veo 2 and runway). Also when I use fireFly model it tells me the reference image is not within guidelines.. The reference image is a first person shooter gameplay footage, so there is a gun in shot. However when I use a tame image Veo 3 still wont work. Spent 1500 credits working this out...

boomchicaboomboomboom

Participating Frequently

Me too!

O

Oh.N8

Hey @boomchicaboomboomboom
Thank you for your message.

We need additional information to understand what is happening. Can you please reply with the following information:

• A screen shot of the whole browser (including your avatar in the upper right corner) with the error or problem showing or when the problem is happening (not just the error message itself).

• A copy of the keyframe(s), reference images or video you were using (if any), or image you were using in generative fill.

An example of the prompt that you are using as well would help.
Could you provide a screenshot of an example of your image that is being rejected?

Common problems

Trademarked / Copyright
Political figures / Celebrities
if it has children or child like images (an absolute no/ firefly will not generate anything that even resembles a child/ even childlike)

or

- the prompt has words associated with children example: boy, girl, kid, kids, child, children and so on...
Generation Models will not generate anything to do with children.
Nudity

Cheers

Nate

boomchicaboomboomboom

Participating Frequently

I don't have an avatar(I greatly don’t use them. Not into that kind of thing) and don’t know what that has to do with this problem. I already described the prompt I used in my post and other people have copied and paste the same error message into their posts. Obviously there’s a systemic error in the code adobe needs to fix if everyone is having the same problem.. There’s only one prompt and it's “Generate”. You sit there and wait and wait and in the end you get the same error message. Last might I was able to create a couple pf clips but they software didn't use the images I uploaded. /ut replaced them with its own similar ones but did not use mine. I trued several other mages after those two were crated and the software failed every single time the same way.

SashaInTheComments

Participant

Feb 18, 2026 - Not working for me, tried multiple changes to the prompt and still the same message.

WvS1963

Participant

Since a couple of days I'm the same problem, before it worked fine. I have changed browsers, AI models, First frame resolution, restarted my PC and then only running Firefly, all without succes.

Sometimes it generates a video, but with a first frame which is different from the one I provided. So this costs me credits.

WvS1963

Participant

In the meantime I have found a solution for my problem.

I was using a photo of a person and in Photoshop I added a design to a shirt.

my prompt was something like “the subject walks towards the camera which zoom in on the graphic on the shirt”

This worked before. But in new designs no longer.

I discover when I decreased the opacity of the image (so blending it more in the shirt) the prompt worked fine.

Hopefully this works for others as well.

Show more replies

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded