error creditos

Hello @Martina_Montefiore1626,

Thank you for your message. 

These kinds of problems are hard to diagnose without seeing. Make sure you are logged into the account with the credits (sometimes people have more than one account and do not realise they are not logged into the account with the credits). Try logging out and back in.

If that does not work, can you please reply with the following information:
• A screen shot of the whole browser or application window (including your avatar in the upper right corner) with the error or problem showing or when the problem is happening (not just the error message itself).
• Please click on your avatar in the upper right corner and take a screen shot of the box that pops up, but please black out your name and email address.

Thanks,
    droopy