Error en generación de videos y consumo de créditos

Question

Hola, quisiera reportar un problema con la generación de videos. Entre el 13 y el 14 de septiembre intenté generar distintos videos en varias ocasiones, pero el proceso terminó constantemente en error y no logró completar las generaciones.

Además, noté que estos intentos fallidos igualmente consumieron parte de mis créditos disponibles para generar videos, a pesar de que no recibí ningún resultado utilizable.

¿Podrían por favor revisar qué ocurrió durante esas fechas y verificar si es posible restituir los puntos consumidos por las generaciones fallidas?

daniellei4510 · Accepted Answer

Credits that are used for failed generations that result in errors messagesare supposed to be returned automatically, but not necessarily immediately. Keep at eye on your credits to see if they are returned.

N8. · Answer

Hey @Daniela33233879i5ihSorry that this is occurring. Credits are often quickly restored when a generation fails.However,I have noticed something similar when using 3rd party models. As a result, I have had to in my Creative Cloud app to see if the image/ voice/ video has been generated before pressing “Generate” again to conserve credits.Could you have a look in your Creative Cloud App and see if the image/video is hiding there?>>Press generate: ONLY ONCE or Twice<<. If the generation is taking forever, not generating, or giving you the same results: just press generate once or twice. This will help you save credits. Finally, check your CC App for your images and videos.How to reliably download your filesIn your Adobe Creative Cloud you can find your files there and download them. Here s a short video showing the stepshttps://youtube.com/shorts/fCgb1ZR48tU?feature=shareCheersNate

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