Participant

Error in Firefly

Forum|Forum|1 month ago
February 6, 2026
2 replies
31 views

Hello,

I have a Creative Cloud Pro subscription with limited credits for the Firefly app, and each time it returns errors at least 2-3 times, but however my credits are getting consumed, which I do not believe it is normal. This evening for example I received errors 3 times in a short period of time. Please do something to solve the issues Firefly has and return credits to users when the system returns an error.

Thank you!

Elena

droopydog500

Community Manager

Hi @B_Elena ,

Generally, if there is a generation error, the credits are returned although it might not be instantaneous. Can you show us a screen shot of the full browser window with the error showing?

droopy

Adobe Community Expert (not an Adobe employee)