error! in the middle of a chat / work an error makes it impossible to go on. this happens every day!

Forum|Forum|29 days ago
May 21, 2026
3 replies
37 views

that happens every day now! in the middle of a chat this error occurs. and no, nothing helped: no restart, no deleting browser cache , no other browser (firefox, chrome), nothing. this kills my workflow, my nerves and much worse: hours of my lifetime!!!!!!!!!!! and the so called support is no helpat all! i am very very disappointed about adobe!!!!!!!!!!!!!!! and angry. as you can see. (browser: safari, osx: tahoe 26.5)

Hajar Toutsi

Community Manager

Hi ralph hasenohr,
Thanks for bringing this to our attention.

Could you please confirm whether you’ve been using the same chat across multiple tabs?

Let us know, we’d love to help get this resolved.

Hajar

O

Oh.N8

@ralph hasenohr
I have escalated this further.

Are you an enterprise user? or do you have a personal plan?
What models are you using? Is it happening w specific models or just one?

Cheers

Nate

O

Oh.N8

Hey @ralph hasenohr

This is very frustrating. You paid for a tool and you want it to work. Nothing helps and that is even more frustrating.

Could you kindly make a video of your workflow? A video is going to help uncover what is happening. A video is going to help us replicate any issues.

Cheers

nate

ralph hasenohrAuthor

Inspiring

hi there. i can´t take a video, because it is work for a client. but i can tell you, that i already have started the 9th chat. every other one ended out of nowhere while chatting with the ai assistant with this error: the problem is, that all i worked on in the chat for hours i can´t use in the next chat. i have to copy all of it. i know it is still beta but it has already killed hours of my lifetime...

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