Error message using Firefly

Forum|Forum|1 day ago
July 29, 2026
5 replies
14 views

I have my Creative Cloud open, I go to Firefly, in my account it shows I have 1500 credits available, I place a prompt and then get: Can't access You can contact your admin to request access. You don't have enough credits for this generative action. You can contact your admin for continued access or wait until your monthly reset.

D

DeanUtian

Community Expert

Hi @Jason228890652060

Are you trying to create an image or video? And what model are you using?

With some video models at high resolutions, the greeneries credit requirement can be quite high. For example, video with Ray3 HDR 1080p requires 1,875 credits.

J

Jason228890652060Author

Participating Frequently

Thank you @DeanUtian. With the help of a couple individuals, I was able to figure out portions and now have the generative AI working in Photoshop, still cannot get Firefly to work, yet if Photoshop is what I can use, I will make it work.

Thank you for your response.