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August 22, 2026

Error message when attempting to upscale images...

  • August 22, 2026
  • 1 reply
  • 36 views

HI. I need to upscale images and have many times before. I was able to upscale 2 today and it will not upscale anymore in Firefly. The error messege 'something went wrong' continues on every attempt. Please advise. Thank you 

    1 reply

    N8.
    Community Expert
    August 23, 2026

    Hey  ​@Calypso Blue 
    In order to further assist you could you try the following suggestions and let us know if you need further assistance?

    Upscaling issues

    Is it just with the upscaler? If you try another browser as a test, does it still fail?
    UpScaling Request of information
    To help us look into this further, please share the following:

    • Original image you tried to upscale, provided in a zip file (to preserve the original details of the image)
    • Settings you selected for the upscale
    • Credits deducted for the operation

    Once you’ve shared the requested information, we’ll be glad to assist you.
     

    Sorry to hear you're running into that "Something went wrong" error. A few quick things you can try to see if it fixes the issue:

    1. Try a different web browser (or an Incognito/Private window) to rule out browser extensions or cache issues.
    2. Disable any active VPN, ad-blockers, or strict firewall settings temporarily.
    3. Clear your browser's cache and cookies (see image below):

     For more details and additional troubleshooting steps, you also check this article as well!

    cheers
    Nate