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Participant
September 16, 2026
Question

error reiterativo al generar videos

  • September 16, 2026
  • 1 reply
  • 21 views

Hola,

Quisiera informar que sigo teniendo un error reiterativo al intentar generar videos. El problema se ha mantenido de forma persistente desde ayer hasta hoy, impidiéndome utilizar correctamente la herramienta.

He intentado generar los videos varias veces y también he modificado el prompt en distintas ocasiones, simplificándolo y cambiando las instrucciones para descartar que se tratara de un problema relacionado con el texto utilizado. Sin embargo, el error continúa apareciendo independientemente del prompt.

Les agradecería mucho que pudieran revisar qué está ocurriendo y brindarme una solución, ya que actualmente no puedo utilizar la función de generación de videos pese a los múltiples intentos realizados.

Quedo atenta a su respuesta y agradezco desde ya su ayuda.

 

 

    1 reply

    N8.
    Community Expert
    September 17, 2026

    Hey ​@Daniela33233879i5ih 

    Help us. Help you.


    Help us. Help you. 
    Sorry to hear you're running into that "Something went wrong" error. Could you provide more information; so, the team can proceed to troubleshoot? Without the requested information it is difficult to assist you and resolve the issue. 

    Something went wrong troubleshooting

    A Full Screenshot or short video:  Please provide a screenshot of your entire browser or application window, including your avatar in the upper right corner. Many errors have multiple causes; seeing the full context is much more helpful than a zoomed-in image of the error message alone.
    >>Make sure to remove person details: email address, name... before posting<<

    • System Details: Specify your Operating System (OS) and Browser (including version numbers).
    • Workflow Context:
      • Which Firefly function were you using? (e.g., Text to Image, Generative Fill, Text to Video, etc.)
      • Which model was selected? (e.g., Firefly Image 3, Image 4 Ultra, Imagen 3).
      • The full prompt you were using.
      • Copies of any reference images, keyframes, or original images used.

    Other suggestions

    1. Try a different web browser (or an Incognito/Private window) to rule out browser extensions or cache issues.
    2. Disable any active VPN, ad-blockers, or strict firewall settings temporarily.
    3. Clear your browser's cache and cookies (see image below):

     For more details and additional troubleshooting steps, you also check this article as well!
    Cheers

    Nate