Participant

Answered

Error while using images to video problem

Forum|Forum|8 months ago
July 14, 2025
7 replies
321 views

I already took a plan for videos but again asking subscription why

Audio and video

Correct answer droopydog500

You need to have sufficient credits to generate a video. You can check how many credits you have remaining by clicking on your avatar in the upper right corner of a Firefly page:

If you do not have sufficient credits for the generartion you are attempting, you would get the message you are seeing.

If you have sufficient credits and it is generating that message, then please click on your avatar and take a screen shot of the box that pops up, but please black out your name and email address, and post that screenshot here.

My best,

droopy

P

prashanth_0053Author

Participant

i have purchased monthly subscription plan but I'm not able to generate video with images

droopydog500

Community Manager

Hi @prashanth_0053,

If you look at the box in the upper right corner, it says you have 0 of 2010 credits remaining. You are out of credits until your credits refresh at the end of your month, which is the anniversary date of when you purchased your plan.

droopy

Adobe Community Expert (not an Adobe employee)

P

prashanth_0053Author

Participant

droopydog500

Correct answer

Community Manager

Hi @prashanth_0053,

You need to have sufficient credits to generate a video. You can check how many credits you have remaining by clicking on your avatar in the upper right corner of a Firefly page:

If you do not have sufficient credits for the generartion you are attempting, you would get the message you are seeing.

If you have sufficient credits and it is generating that message, then please click on your avatar and take a screen shot of the box that pops up, but please black out your name and email address, and post that screenshot here.

My best,

droopy

Adobe Community Expert (not an Adobe employee)

P

prashanth_0053Author

Participant

Image to video features are not access

Kevin Stohlmeyer

Community Expert

What features are you trying to use?

P

prashanth_0053Author

Participant

I have purchased monthly subscription plan 2000 credits

Kevin Stohlmeyer

Community Expert

@prashanth_0053 What specific plan are you subscribed to and what feature are you trying to access?

Depending on your plan (how many credits you have per month) and the Firefly option you used, you may have already used your alloted credits or are trying to access a feature that is not available based on your plan.

https://helpx.adobe.com/firefly/get-set-up/learn-the-basics/generative-credits-faq.html#credits-premium-features-use

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