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pilfood0831
Participant
May 15, 2026
Question

essai gratuit pas pris en compte, et autres problèmes

  • May 15, 2026
  • 1 reply
  • 11 views

Je me suis abonné il y a 3 jours et j’avais droit à 7 jours d’essai gratuit. Non seulement je n’ai pas eu d’essai gratuit, mais en plus, l’entièreté de mes 4000 points de crédit sont déjà épuisés au bout de ces 3 jours. De plus, 60 crédits m’ont été débités à de nombreuses reprises alors que les améliorations avaient échoué. N’est-ce pas abuser?

    1 reply

    Hajar Toutsi
    Community Manager
    Community Manager
    May 15, 2026

    Hi pilfood0831,

    Thank you for bringing this to our attention.


    After the 7‑day trial, your allotted 4,000 generative credits will automatically be granted to you. During the trial, you have a limited number of generations available for both Standard and Premium features. Once those are consumed, you’ll see a message prompting you to purchase credits. In your case, you only need to wait until the trial period ends, at which point the credits will be added to your account.

    To double‑check what’s happening, please share:

    • A screenshot of the message you’re seeing when you try to generate

    • A screenshot of your Account menu (accessible by clicking your avatar icon in the top‑right corner of the page)

    Be sure to hide your email address before sending.

    Let us know what you find, we’ll be glad to assist further.

    Hajar

    [Moved to questions]