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Participant
October 8, 2026
Question

Esta dando erro na geração de vídeo e mesmo assim consumiu meus creditos

Esta dando erro na geração de vídeo e mesmo assim consumiu meus creditos

    1 reply

    Gabriel Grundler Y.
    Community Manager
    Gabriel Grundler
    October 9, 2026

    Hi, balanced_Giggles8664!

     

    We only charge the specific amount of credits as shown next to the button ‘generate’

    If a prompt is not generated, don’t worry, the credits will return to your account.

    About your generations getting blocked or failing, it’s often due to a few common triggers. Here are some quick tips to get your prompts working:

    •  Avoid long, complicated AI-generated prompts.
    • Firefly won't generate trademarked brands, political figures, or celebrities.

    • No child-related terms: The safety filters will block prompts containing words like child, kid, boy, or girl, or anything resembling child-like imagery.

    • Nudity and adult content are strictly blocked.

    • For video models, avoid dark or busy reference images. The AI needs to easily distinguish the main character from the background.

     

    Best,

    Gabriel

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