estou tentando utilizar o topazz para escalonar um video, cliquei em gerar, mas ele não gera, apenas consome creditos

Hi rodrigo sinoreto,

Thank you for reaching out to us.
 

You can view a full breakdown of your activity by going to Your Stuff > Generation History. This page shows each generation and the number of credits used, is it possible if you can double-check and see if you can find a preview of that generation.

Credits are deducted as soon as you click Generate, but if the generation fails with an error, those credits are automatically returned to your balance.
 

Let us know what you’ve found, and we will do our best to help you out.

Hajar

[Moved to questions]