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Participant
July 21, 2026
Question

Eu não entendo o porque eu pego os 7 dias de graça, eu consigo gerar imagens e nunca consigo gerar video, o que é isso?

  • July 21, 2026
  • 2 replies
  • 18 views

Eu estou usando uma simples imagem de um gato 3d que eu gerei usando o Adobe e quando vou tentar animar a imagem da toda um erro e isso é diversas vezes, eu fico frustado com esse erro atrapalhando meu serviço. O que pode ser isso?

    2 replies

    Hajar Toutsi
    Community Manager
    Community Manager
    July 21, 2026

    Hi Marlos Ribeiro,
    Thanks for reaching out.

    Can you please share a screenshot of the message you’re seeing when you try to generate a video, along with another screenshot of your Account menu (accessible by clicking your avatar icon in the top‑right corner of the page). Be sure to hide your email address before sending.

    We’ll be able to assist further once we have this information.

    Hajar
    [Moved to questions]

    July 21, 2026

    Hey ​@Marlos Ribeiro 

    Depending on the model you are using, you may not have enough credits to do the required video rendering.
     

    At the bottom right of the screen you will see how many credits are required to generate an image or video.
     

    Under your Avatar you can see how many credits you have available.


    Cheers

    Nate