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Participant
October 11, 2026
Open for Voting

Eu tenho meu plano assinado e não to conseguindo gerar nada. Ta pedindo pra eu atualizar sendo que tem 7k creditos.

Ta mandando eu assinar plano sendo que eu ainda tenho 7k de creditos para usar, qual o sentido disso?

    1 reply

    Gabriel Grundler Y.
    Community Manager
    Gabriel Grundler
    October 14, 2026

    Hey, Soothing_individual3ff9


    That's not ideal. I'll help you.

    When this happens, we usually try some simple steps:

    • Log out and log back in from the Adobe account

    • Clear your browsers cache and cookies

    • Test on a incognito tab


    If none of the above helps you, can you please share a video of your workflow?


    Thanks,

    Gabriel


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