Exhausting credits when they should be free

Hi dwightdmiller and chrisnh,
Thanks for writing in.

The eligible customers for this offer are:

• Firefly Pro (Individual only)
• Firefly Premium (Individual only)
• 4,000 Credits (individual only)
• 7,000 Credits (Individuals/Teams/Enterprise)
• 50,000 Credits (Individuals/Teams/Enterprise)
• Anyone who signs up to the plans listed above during the offer duration window.

And these are the models you can use with unlimited access:

• For images: You can use Firefly models and partner AI models, both are unlimited. Custom Models are not included in this offer. Images generated using Nano Banana 4K resolution (not in production yet).
• For videos: Only Firefly models are unlimited. To generate video with partner models, you'll use your standard subscription limits.

I hope this helped understand why some generations will still consume credits for eligible plans, let us know if you have any other questions.

Hajar

[Moved to questions]
 

i have had the same experience. 
some models do charge, but they show how many credits it will cost.

until a few minutes ago, google was displaying as zero credits to generate, but it was still deducting from my balance.

Hey ​@dwightdmiller 

Not sure which plan you have. 

March Promotion

Thanks for writing in. All new and existing subscribers of select plans, including Firefly Pro, Firefly Premium, and credit add-on subscriptions (4,000 Credits, 7,000 Credits, and 50,000 Credits) will receive unlimited generations on all AI image models (up to 2K in resolution) and the Firefly Video model in the Firefly web and mobile app and Firefly Boards.

Cheers

Nate