Skip to main content
M
mindcrank1
Participant
January 14, 2026
Question

failed Firefly generation

  • January 14, 2026
  • 1 reply
  • 50 views

Hi, I had a failed Firefly generation that deducted credits even though no output was produced. 

The failure happened on within the last 7 days, and it deducted about 400 credits.
 
Please review the job in my generation history and restore the credits that were incorrectly deducted. 
This was a failed generation with no usable output.
 
Thank you.

1 reply

droopydog500
Community Manager
droopydog500Community Manager
Community Manager
January 14, 2026

Hello @mindcrank1,

Thank you for your message. 

We cannot help with credits here. This is a user to user support forum. We have no access to your accounts.

 

However, a recent change will now result in credits automatically being re-added back to your account after a generation failure.  They are still deducted when you press the generate button, but if the generation fails, they are re-added. That might not be instantaneous.

Thanks,
    droopy

Adobe Community Expert (not an Adobe employee)
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices