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Ph9503389wn7y
Participant
October 3, 2025
Resuelto

falsche credits

  • October 3, 2025
  • 1 respuesta
  • 58 visualizaciones

das Icon neben dem Generieren Button zeigt bei Ray3 Videos 0 Credits Kosten an. Es werden aber Credits abgezogen.

Mejor respuesta de Kartika Rawat

Hi Ph9503389wn7y!

Sorry for the late reply. It's a premium feature that is promoted for the time being. Please note that a Firefly subscription, a CC Pro plan, or one of the various Teams/Enterprise plans provides access to the feature. Ray3 HDR is not part of the promo i.e. if the user made a Ray3 HDR generation, then it's expected to have credits deducted.

 

Let us know if you have any questions.

Thanks,
^KR

 

moved to discussions

1 respuesta

Kartika Rawat
Community Manager
Kartika RawatCommunity ManagerRespuesta
Community Manager
October 8, 2025

Hi Ph9503389wn7y!

Sorry for the late reply. It's a premium feature that is promoted for the time being. Please note that a Firefly subscription, a CC Pro plan, or one of the various Teams/Enterprise plans provides access to the feature. Ray3 HDR is not part of the promo i.e. if the user made a Ray3 HDR generation, then it's expected to have credits deducted.

 

Let us know if you have any questions.

Thanks,
^KR

 

moved to discussions

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