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Participant
November 9, 2025
Question

Feedback on Credit Usage and Prompt Handling in Firefly Beta

  • November 9, 2025
  • 1 reply
  • 92 views

Dear Adobe Firefly Team,

I appreciate the opportunity to participate in the Firefly beta and the innovative AI tools it offers. However, I want to share some critical feedback regarding my recent experience with credit usage.

When I input prompts like "every movement starts with a spark," several AI-generated videos contained significant misspellings—most notably the word "movement." Only 1 out of 5 videos spelled it correctly. Because I cannot edit prompts or outputs during the beta phase, I ended up using many credits without receiving usable results. This caused rapid depletion of my credits, which I believe is unfair given the product limitations at this stage.

To help address this, I kindly request:

A refund or credit reimbursement for the credits consumed on videos affected by prompt misspellings and lack of editing capabilities. This compensation would reflect the wasted usage that occurred due to factors outside my control.
A how-to guide or best practices document to help beta users like myself craft prompts more effectively and optimize credit use. Clear guidance will reduce frustration and increase the productive value of the tool during this trial phase.
I want to contribute constructively to Firefly’s development and believe these steps will improve user satisfaction and trust during beta. Please let me know if you need additional details from my side or if there is a formal process for credit adjustments.

Thank you for your time and consideration. I look forward to your response and to continuing to use Firefly as it evolves.

David

1 reply

Kartika Rawat
Community Manager
Community Manager
November 10, 2025

Hi David!

Thank you for sharing your detailed feedback and for being part of the Firefly beta program. We truly appreciate the time you’ve taken to help us improve the experience. I'm sorry for the trouble caused by the misspellings and limited editing options in the current beta. We'll share your concern with the product team to review.

 

Let us know if you have any questions.

^KR

 

 

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