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Kasia31747474zv8w
Participant
November 5, 2024
Answered

files disappeared

  • November 5, 2024
  • 2 replies
  • 182 views
Hello, all files from favorites have disappeared.
Please let me know what happened to them.

 

This topic has been closed for replies.
Correct answer droopydog500

Hello @Kasia31747474zv8w,

Thank you for your message. I am sorry you are having this problem. 

 

Favourites are stored in the browser cache when you save them. You can only access them on the same browser on the same computer. If you use a different browser or different computer, you will not see them. Even if you are using the same browser on the same computer, your favourites might disappear. Browser cache is not designed for permanent storage, so Adobe's use of it comes with some risk: that the favourites can disappear without a trace. Any of these reasons (and more) can cause your favourites to disappear:

  • you manually delete/purge your browser cache
  • you run a utility that cleans your computer (and deletes the browser cache)
  • your computer runs low on disk space and the browser deletes things from the cache
  • your computer is managed by a company/school/organisation which resets things such as the cache after the user logs out

 

You might want to consider an alternative way of saving your creations. These references might be helpful on what steps you can take to save creations:


Thanks,
    droopy

2 replies

O
Community Expert
Oh.N8Community Expert
November 5, 2024

Adobe Firefly Gallery Set up
Hey @Kasia31747474zv8w 
I very much understand your pain. As a result, I created my own "Gallery". It requires a bit of time and effort; however, it's my own private gallery w a list of my prompts, images, and links. Besides having my own personal library/ gallery I can see the prompts.

I like keeping my prompts to see what was working and how Firefly is evolving.

Creating My Own Gallery or Galleries (I have galleries based on a specific topic or theme)
1) take a screenshot of the image  (I like having a screenshot; so, I can see what image I had generated.)
2) Save the link of the image
3) Open a Google File, Word Doc, or any other document

In the document
a) Paste the image and prompt. Add any effects as well that you may have used
b) Paste the link.
Keeping a link does not use credits.
Having the link actually saves you a credit later on, when you decided to reopen the link/ image.

  1. Keep in mind that pressing TRY PROMPT, does use a credit. 


>> Meaning: by pressing the saved link or pasting into the URL you generate the image you saved without using a credit. <
TRY PROMPT gives you new different images. New and different images means using a credit.

Finally:
c) Save | Name the document

By following these steps, I have been able to retrieve previously generated images, saved credits, and have seen how Firefly has evolved as well.


Essentially, I/ we created a private gallery that can be shared w friends, family, or my colleagues.
1) Share the gallery/ file
2) Share individual links w images
3) Have your own secure list of images and links. 

>>Having a screenshot of the images helps tremendously.<<

Cheers,
O. Nate

droopydog500
Community Manager
droopydog500Community ManagerCorrect answer
Community Manager
November 5, 2024

Hello @Kasia31747474zv8w,

Thank you for your message. I am sorry you are having this problem. 

 

Favourites are stored in the browser cache when you save them. You can only access them on the same browser on the same computer. If you use a different browser or different computer, you will not see them. Even if you are using the same browser on the same computer, your favourites might disappear. Browser cache is not designed for permanent storage, so Adobe's use of it comes with some risk: that the favourites can disappear without a trace. Any of these reasons (and more) can cause your favourites to disappear:

  • you manually delete/purge your browser cache
  • you run a utility that cleans your computer (and deletes the browser cache)
  • your computer runs low on disk space and the browser deletes things from the cache
  • your computer is managed by a company/school/organisation which resets things such as the cache after the user logs out

 

You might want to consider an alternative way of saving your creations. These references might be helpful on what steps you can take to save creations:


Thanks,
    droopy

Adobe Community Expert (not an Adobe employee)
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