Skip to main content
S
stuart_2478
Participant
October 1, 2025
Answered

Firefly AI Not Installing on Samsung Tablet

  • October 1, 2025
  • 1 reply
  • 160 views

I have been trying to install Firefly AI via intune to Samsung tablets but is does not install but it will install on a mobile phone. Are tablets not compatible whith Firefly AI?

Thanks 

Correct answer stuart_2478

found the answer

 

Jake Martinez
 
 
 
June 24, 2025
Can't install on my Galaxy fold 4 or Galaxy Tab S9. But I can install it on my Motorola Power G, which is my spare phone. So I can install it on a $150 phone, but I can't install it on my flagship samsung devices.
32 people found this review helpful
Did you find this helpful?
 
 
Adobe
June 24, 2025
Hi Jake! Thanks for reaching out. The Firefly app is currently optimized for phone users only. We may optimize it for tablets and iPads in the upcoming updates. Meanwhile, you can use the web to get a full desktop experience: https://www.adobe.com/products/firefly.html. Let us know if you need additional help. Thanks ^Sam

1 reply

O
Community Expert
Oh.N8Community Expert
October 1, 2025

Hey @stuart_2478 


Firefly should work on pretty much any device. 

Could you check your tablet to make sure it meets the tech requirements?

 

Cheers

Nate

S
stuart_2478Author
Participant
October 1, 2025

Hi,

 

I already checked the requirements and the only requirements for 'Mobile' are that the minimum OS is '9.0 Pie'. The tablet is on version 14. I have read that tablets are not always classed as 'Mobile' I cant find anything from Adobe to confirm that tablets are compatible. You say  'Firefly should work on pretty much any device' so that leaves room for it to not work on some devices. We have pushed out many apps to our tablets this is the first one that doesnt install.

Thanks

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices