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cflnest
Inspiring
Dec 24, 2025 3:34 PM UTC
Answered

Firefly Board Issue

I love the boards for visualizing  generative AI projects, but I encountered a significant issue today. 

I duplicated a board and tried to replace the content while retaining titles and layout. This worked for files on my device and older content from my Firefly history, but when I tried to add a recently generated video, it failed repeatedly. The added video appeared on the artboard while hovering/placing it but then just disappeared when I let go. I had already cleared all of the previous images and video from the originial board, so there was plently of blank space. I also tried creating a new board, but that didn't work either.  Issue exists using either Chrome or Safari.

Video from Firefly History


Another reason to use the boards—the Topaz upscaling button. I don't see this option elsewhere, but perhaps I'm not looking in the right place.

Thanks & Happy Holidays,
Felicia Lovelett

(MacBook Pro (M1 Max) running Sonoma 14.7.5.)

N8.
N8.Correct answer
Dec 26, 2025 4:00 PM UTC

Hey @cflnest  and @marsh_5417 

 

I had something similar happen as well. I turned off my computer. This did help. 
Cheers

Nate

4 replies

Dec 26, 2025 12:54 PM UTC

Same strange issue

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N8.
Community Expert
N8.Community ExpertCorrect answer
Dec 26, 2025 4:00 PM UTC

Hey @cflnest  and @marsh_5417 

 

I had something similar happen as well. I turned off my computer. This did help. 
Cheers

Nate

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Kartika Rawat
Community Manager
Community Manager
Dec 24, 2025 7:45 PM UTC

Hi cflnest!

This sounds strange. What happens when you close the tab and open a new one? For upscaling video, you may see the icon here: 

 

Hope this helps.

Thanks, 

^KR

 

 

moved to discussions

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cflnest
cflnestAuthor
Inspiring
Dec 26, 2025 1:02 PM UTC

No, opening a new board (even with a different browser) does not help. The problem seems to be intermittent—sometimes it occurs and sometimes it does not. I now download any generated footage first and place it on the board from my device rather than use my Firefly history.

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