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cflnest
Inspiring
December 24, 2025
Answered

Firefly Board Issue

  • December 24, 2025
  • 2 replies
  • 377 views

I love the boards for visualizing  generative AI projects, but I encountered a significant issue today. 

I duplicated a board and tried to replace the content while retaining titles and layout. This worked for files on my device and older content from my Firefly history, but when I tried to add a recently generated video, it failed repeatedly. The added video appeared on the artboard while hovering/placing it but then just disappeared when I let go. I had already cleared all of the previous images and video from the originial board, so there was plently of blank space. I also tried creating a new board, but that didn't work either.  Issue exists using either Chrome or Safari.

Video from Firefly History


Another reason to use the boards—the Topaz upscaling button. I don't see this option elsewhere, but perhaps I'm not looking in the right place.

Thanks & Happy Holidays,
Felicia Lovelett

(MacBook Pro (M1 Max) running Sonoma 14.7.5.)

Correct answer Oh.N8

Hey @cflnest  and @marsh_5417 

 

I had something similar happen as well. I turned off my computer. This did help. 
Cheers

Nate

2 replies

December 26, 2025

Same strange issue

Oh.N8Community ExpertCorrect answer
December 26, 2025

Hey @cflnest  and @marsh_5417 

 

I had something similar happen as well. I turned off my computer. This did help. 
Cheers

Nate

Kartika Rawat
Community Manager
Community Manager
December 24, 2025

Hi cflnest!

This sounds strange. What happens when you close the tab and open a new one? For upscaling video, you may see the icon here: 

 

Hope this helps.

Thanks, 

^KR

 

 

moved to discussions

cflnest
cflnestAuthor
Inspiring
December 26, 2025

No, opening a new board (even with a different browser) does not help. The problem seems to be intermittent—sometimes it occurs and sometimes it does not. I now download any generated footage first and place it on the board from my device rather than use my Firefly history.