Hello @Lukas Engqvist,
Thank you for the detailed report and for isolating the issue so clearly — the comparison between personally owned computers and IT-deployed machines is very helpful.
This is not a Firefly bug. When you select Open in Photoshop or Open in Illustrator from Firefly Boards, the browser uses a custom protocol handler that communicates with the Creative Cloud desktop app, which in turn detects and launches the native application. On personally owned computers this protocol handler is registered automatically during a standard Creative Cloud installation.
On IT-deployed machines, this protocol handler is often not registered, or the browser has not been given permission to open links of this type. The browser prompt that would normally appear asking permission to open the Creative Cloud desktop app may have been suppressed or blocked by the deployment configuration.
Adobe has documented this here: https://helpx.adobe.com/creative-cloud/apps/manage-apps/creative-cloud-apps/open-creative-cloud-apps-browser.html
The fix will need to come from your institution’s IT department. The key things for them to check are:
- That the Creative Cloud desktop app is correctly installed and registered on the deployed machines
- That the browser protocol handler for Adobe web apps is permitted — browsers need to be allowed to open links of the type used by Adobe to communicate with the Creative Cloud desktop app
- That any browser security policies applied via group policy or MDM are not blocking external protocol requests from adobe.com
This is a known challenge with enterprise and education deployments and is worth raising directly with your institution’s IT team, pointing them to the help page above.
droopy
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