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aydinyuk
Participant
April 29, 2026
Question

firefly bugs

  • April 29, 2026
  • 1 reply
  • 13 views

Hello, I am experiencing some issues while generating images. Sometimes the system returns an error and does not create the image, but the credit is still deducted from my account and is not refunded. Because of these technical problems, my available credits keep decreasing unfairly.

 

Additionally, during busy hours, when I enter a prompt and click generate, the request does not activate immediately. I often need to click multiple times before it responds, which can cause several requests to be sent at once. As a result, multiple credits are deducted unnecessarily.

 

I would appreciate it if you could review this issue and help resolve the credit loss caused by these system problems.

    1 reply

    Kartika Rawat
    Community Manager
    Community Manager
    April 30, 2026

    Hi aydinyuk!

    Thanks for writing in. When generations fail, credits will be restored in you account. Could you check your account? When you click multiple times. Please note that each generation, even when using the same prompt or settings, consumes credits as the system processes a new render. Unfortunately, we’re unable to refund credits for completed generations.

     

    Let us know if you have any questions.

    Kartika

     

     

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