Skip to main content
Jeanne Kepaan Studio
Jeanne Kepaan Studio
Participant
May 14, 2025
Answered

Firefly credits just vanished??

  • May 14, 2025
  • 1 reply
  • 232 views

While generating video content, a popup appeared asking me to change my membership to get more credits. So I signed up for the standard membership. I then generated a few more videos, and the same popup appeared asking me to upgrade again. I checked my credits balance, and there were no credits left after I had JUST gotten more. I'm feeling completely defeated and ripped off by adobe and ready to cancel my membership for good.

Correct answer Kartika Rawat

Hi Jeanne Kepaan Studio!

I'm sorry for the frustration and issue you've experienced with your membership and generative credits. Please review this article for more details on Generative Credits: https://adobe.ly/3SAUeWh

 

Let us know if you have questions.

Thanks,
KR

 

 

moved to discussions

1 reply

Kartika Rawat
Community Manager
Kartika RawatCommunity ManagerCorrect answer
Community Manager
May 14, 2025

Hi Jeanne Kepaan Studio!

I'm sorry for the frustration and issue you've experienced with your membership and generative credits. Please review this article for more details on Generative Credits: https://adobe.ly/3SAUeWh

 

Let us know if you have questions.

Thanks,
KR

 

 

moved to discussions

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices