Firefly didn't apply prompt (didn't change anything) but deducted credits

Forum|Forum|2 months ago
May 8, 2026
3 replies
40 views

Hello, my prompt, referring to previously generated vid, was: Keep the scene as is but please use the following phrase to be said by Johan Gutenberg - with strong German accent: "Grüß Gott. I revolutionized printing once—now, high-viscosity inkjet is the next revolution. Discover how." Two times it generated identical video and took credits.

peterb50783964Author

Inspiring

Hello, can I still expect a response? Just tried the same today and my prompt was once again completely ignored.

Hajar Toutsi

Community Manager

Hi peterb50783964,
Thanks for reaching out.

To be able to help you and look into this, please share the following (we need all the info):

The Full Prompt
Settings and Model: The specific model used and other settings (such as aspect ratio, content type, or style strength).
Reference Images: A copy of the reference images or keyframes used in your generation.
Visual Examples: upload a copy of the unwanted generation.

Once you share the details, we’ll be happy to dig deeper.

Thanks,
Hajar

peterb50783964Author

Inspiring

Hi, I’m not sure what do you mean by reference image, as I have already attached the entire video. Any frame from that video can be the reference.

Hajar Toutsi

Community Manager

Hi peterb50783964

To help us help you, please provide us with the following details:

Let us know, we’d love to look more into this.

Hajar

[Moved to questions]

peterb50783964Author

Inspiring

The Full Prompt: Keep the scene as is but please use the following phrase to be said by Johan Gutenberg - with strong German accent: "Grüß Gott. I revolutionized printing once—now, high-viscosity inkjet is the next revolution. Discover how."

Settings and Model: Runway Gen-4 Aleph, 720p, 16:9, 24 fps, 5 sec, with Audio

Outcome video attached – unchanged from the previous version

Firefly Keep the scene as is but please use the following phrase to be said by Johan Gutenberg - wit (1).mp4

Hajar Toutsi

Community Manager

Thank you for sharing the details! To help us reproduce, please attach the keyframe/reference image as well.

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