firefly doesn't work, it's all black

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it just doesn’t work, the screen is all black even when I refresh it

Participant

Hi! Thanks for your help

I’m not sure why this is happening, but I tried opening it in Chrome and I can use Firefly there. It's probably something with Safari.

R

romantic_personality1fd9

Participant

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N8.

Hey @Jade Sofía37266760ivzd
could you try this link: https://firefly.adobe.com/
Also log out and back into your Creative Cloud App.
Nate

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J

Jade Sofía37266760ivzdCorrect answer

Participant

Hi! Thanks for your help

I’m not sure why this is happening, but I tried opening it in Chrome and I can use Firefly there. It's probably something with Safari.

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Hajar Toutsi

Community Manager

Hi Wizard54,
Thanks for reaching out.

It looks like you might be accessing a different or outdated page. Could you try navigating directly to the Text to Image feature using this link: https://firefly.adobe.com/generate/image

Please give that a try and let us know if it fixes the black screen issue for you.

Hajar
[Moved to questions]

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J

Jade Sofía37266760ivzd

Participant

Hi! I’m having a similar problem.

I tried the link you posted before and it lets me access the image generation page. The problem is I need to go to the home page because I want to see my boards. I tried clicking the Firefly logo but the page just goes dark :(

Why is this happening?

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