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Dev38835061sxmg
Participant
May 30, 2025
Answered

Firefly down; does not generate since last 8 hours

  • May 30, 2025
  • 1 reply
  • 312 views

Hi,

I'm continuously getting error like below.

But there is no notification that firefly is down.

Please rectify.

 

BR,
 personal info removed by mod

 

 

 

 

 

Correct answer Kartika Rawat

 

Hi @Dev38835061sxmg!

Sorry about that. You can try the prompt that I used shown in the screenshot and then add watercolor effect from the Style: 

 

 

I hope this helps.

Thanks,
^KR

 

 

moved to discussions

1 reply

droopydog500
Community Manager
droopydog500Community Manager
Community Manager
May 30, 2025

Hello @Dev38835061sxmg,

That is generally not an error you would get if Firefly is down. The monkey errors are generally prompt related and either the prompt or a reference image is being rejected for some reason, usually because of the Gen AI guidelines.  However, I used the prompt you listed and it was able to generate for me.

 

Are you able to use other Firelfy functions, such as generative fill or text to vector? Also, as a test, can you try in another browser?  What OS and browser are you using and what version numbers?

Thanks,
    droopy

Adobe Community Expert (not an Adobe employee)
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Dev38835061sxmgAuthor
Participant
May 30, 2025
Firefly Image Model 4 does not work.
This is the default selection.
Tell your developer to check that model.
BR,
____________________
Warm Regards,
Team UptoSix Kids
Kartika Rawat
Community Manager
Kartika RawatCommunity ManagerCorrect answer
Community Manager
May 30, 2025

 

Hi @Dev38835061sxmg!

Sorry about that. You can try the prompt that I used shown in the screenshot and then add watercolor effect from the Style: 

 

 

I hope this helps.

Thanks,
^KR

 

 

moved to discussions

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