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August 24, 2026

Firefly Edit Video option keeps rerouting to homepage.

  • August 24, 2026
  • 1 reply
  • 15 views

When I try to edit video through Adobe Firefly, it re-routs back to the home page.  This is happening to several of my colleagues, not just specific to me.  I have used different browsers, cleared my cache, used incognito page....nothing matters, it won't go to the edit video page.

1 reply

August 24, 2026

Hi iyamjody,

Could you try logging out of your Creative Cloud App? and see this works.

also

Try a different browser. I suggest Chrome.

If not, could you provide more information?

A short video would help considerably. or a full screen shot?

(Make sure to hide your personal information).

Thanks

Matt