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June 30, 2026
Answered

Firefly freezes + inaccurate about balance

  • June 30, 2026
  • 1 reply
  • 12 views

When I try to use Firefly Adobe, it is frozen with my last request. I can not delete the reference images I’ve previously added and I can not remove the written prompt. Unless I empty my cashe. But I have to do that every time I close the browser and go back to Firefly. Also since yesterday Firefly says I have no funds left to prompt. But when I look at my available tokens I should have a lot more left to work with. (my apologies it’s in dutch)  

 

    Correct answer Hajar Toutsi

    Hi marloes_4292,
    Thanks for reaching out.

    Since this question has to do with your private account information, we can't help you here on this forum! Please post your request here.

    Hajar

    1 reply

    Hajar Toutsi
    Community Manager
    Hajar ToutsiCommunity ManagerCorrect answer
    Community Manager
    June 30, 2026

    Hi marloes_4292,
    Thanks for reaching out.

    Since this question has to do with your private account information, we can't help you here on this forum! Please post your request here.

    Hajar