Firefly has been getting more and more difficult to use over the past few days. This morning it is unusable. When I try to load an image the page freezes. I have tried both Google Chrome and Microsoft Edge.

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Participant

I have 16 GB RAM. Only one tab open. I have used Firefly quite a bit during the last few months. Normally it works just fine. I did, however, have a similar problem a while back, and when I reported it, Adobe fixed it.

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Gabriel Grundler Y.

Gabriel Grundler

Hey, Brave_experts8fcc

I’ve escalated this issue to the relevant team!

As soon as they give me an answer I’ll ping you here at the Community!

Thanks,

Gabriel

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Gabriel Grundler Y.

Gabriel Grundler

Hi, Brave_experts8fcc!

As a first step, could you try these quick fixes?

Clear cache and cookies: Sometimes a simple refresh clears the block. (I think this should solve it)
Test in incognito mode: Browser extensions (like ad blockers) often interfere with generations.
Test your internet connetion and it’s speed

If nothing works out, please reach out!

Gabriel

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B

Brave_experts8fccAuthor

Participant

I cleared the cache and cookies. I was able to open one image without a problem. After the first image the problem returned. I have fast internet service and the problem is with both Microsoft Edge and Google Chrome. This same problem happened a month or so ago and went away after I reported it. That tells me it’s likely not a problem on my side.

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Gabriel Grundler Y.

Gabriel Grundler

Can you tell me how many GB has your RAM?

Also, this issue happens when you have multiple tabs open?

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