Firefly ignored prompts & delivered THE SAME VIDEO THREE TIMES-- and I was charged 400 credits EACH TIME

Hey ​@LiteraryMercenary 
 

Not making changes to the video
Help us, help you, please provide the following:

• The Full Prompt: The exact text you entered into the prompt box.
• Settings and Model: The specific model used and any other settings (such as aspect ratio, content type, or style strength).
• Reference Images: A copy of any reference images or keyframes used to guide the generation in a zip file (to preserve the image’s details).
• Visual Examples: Please upload a copy of the "bad" generation so we can see exactly what the output looks like and tell us what is wrong if it is not obvious.

Let us know once you have the details ready, we’ll be glad to help.

Cheers

Nate