Skip to main content
Marinafmgv
Participant
May 18, 2026
Question

Firefly is asking me to purchase more credits but I have plenty. It will not generate any content or edits.

  • May 18, 2026
  • 3 replies
  • 40 views

Firefly is asking me to purchase more credits but I have plenty. It will not generate any content or edits.

    3 replies

    danieljocobsu72
    Participant
    May 22, 2026

    This seems more like an account sync or server-side validation issue if your credits are available but generation is blocked. Reliable system tracking is just as essential in an eCommerce fulfillment solution where balances and processes must stay accurate.

    Marinafmgv
    Participant
    May 21, 2026

    I still had quite a bit of credits available and although its my last day. I would like to use all of my credits. This two month credit seems bogus and not useful! or a complete hustle. 

    Hajar Toutsi
    Community Manager
    Community Manager
    May 19, 2026

    Hi Marinafmgv,
    Thanks for reaching out.

    Can you please provide us with the following:

    • A screenshot of your account menu: can be found under your avatar icon in the top-right corner of the page (make sure to hide any personal info like your email address
    • A full screenshot of the message you receive when you try to generate content

    Let us know once you have the details, we’ll be glad to assist you.

    Hajar
    [Moved to questions]

    Marinafmgv
    Participant
    May 21, 2026

     

    Marinafmgv
    Participant
    May 21, 2026

    It is currently 6:15 Central Time Zone and I planned to work on some things this evening after I fed my kid dinner.