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Marinafmgv
Participant
May 18, 2026
Question

Firefly is asking me to purchase more credits but I have plenty. It will not generate any content or edits.

  • May 18, 2026
  • 2 replies
  • 19 views

Firefly is asking me to purchase more credits but I have plenty. It will not generate any content or edits.

    2 replies

    Marinafmgv
    Participant
    May 21, 2026

    I still had quite a bit of credits available and although its my last day. I would like to use all of my credits. This two month credit seems bogus and not useful! or a complete hustle. 

    Hajar Toutsi
    Community Manager
    Community Manager
    May 19, 2026

    Hi Marinafmgv,
    Thanks for reaching out.

    Can you please provide us with the following:

    • A screenshot of your account menu: can be found under your avatar icon in the top-right corner of the page (make sure to hide any personal info like your email address
    • A full screenshot of the message you receive when you try to generate content

    Let us know once you have the details, we’ll be glad to assist you.

    Hajar
    [Moved to questions]

    Marinafmgv
    Participant
    May 21, 2026

     

    Marinafmgv
    Participant
    May 21, 2026

    It is currently 6:15 Central Time Zone and I planned to work on some things this evening after I fed my kid dinner.