Firefly is asking me to purchase more credits but I have plenty. It will not generate any content or edits.

I still had quite a bit of credits available and although its my last day. I would like to use all of my credits. This two month credit seems bogus and not useful! or a complete hustle. 

Hi Marinafmgv,
Thanks for reaching out.

Can you please provide us with the following:

• A screenshot of your account menu: can be found under your avatar icon in the top-right corner of the page (make sure to hide any personal info like your email address) 
• A full screenshot of the message you receive when you try to generate content

Let us know once you have the details, we’ll be glad to assist you.

Hajar
[Moved to questions]