Firefly is copletely blocked

Hi ​@PhilipVD ​@studiomilasanchez ​@faessi,

We're sorry for the delay. Could you please let us know if you are still experiencing this issue or not? If so, can you please share a screen recording of the issue to investigate further?

Also, share the HAR file with us once the request get failed. For more information on how to generate the HAR file, check this link- 

Regards,

Tarun

Same problem here, Firefly Video Generation cannot be loaded since days - just a blank screen appears, I can’t use it and my credits are gonna expire in 2 days - nice Adobe!!!

I have the same problema instead wednesday. I have a webinar sponsed by Adobe in June 30 until Jule 03 and I need a solution for I can use in process. Someone know how to solve?

I have the exact problem. I have been trying to just open a previous generation from the generation history for over 45 minutes now. This is absurd for a subscription you pay money on the base of time usage.   Every single addition to the interface turns in to a memory hog.

Stop beta testing GUI on actual users. Many times i can just see script and code in Messages window. (example when open ing something I see script text instead)

1. Now I always need to use an incognito window whenever generating images. because since an update months ago it will always loads an entire history of previous images in the window wich i do not need to see and takes up so much RAM for nothing. Also when a client sits next to me he does not need to see all my previous work i did for other clients (GDPR unsafe).
2. The new generation history interface where (thumbnailview) is recently been updated with dynamic sizing for the thumbnails.  looks good but it is constantly reloading the entire history when a new generation is added. Making everything painfully slow until it just stops working and even crashes/freezes and I need to close the tab and open a new one. before it just updated the one new entry into the history.
3. So many times when opening an previous generation it just does not load.
4. image generation has been painfully slow and lagging. do to the constant full list of previous generations loading, butt also just in the way it works. for example it took so long for an image to generate. then i can see i can download the generation from the History, but the window (where i prompted the image still does not display the image. sometimes it never does and keeps lagging. very annoying if you want to make adjustments.

Hope this gets fixed ASAP.  We pay subscription to use it for a limited time and if you just waste our time then the product is just a scam in my opinion.

Hi pureloop!

I’m sorry to hear that. Are you still having an issue? Does it happen with a specific model? Have you tried another browser?

Let us know. Happy to investigate.

Thanks,

Kartika