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Sarah247391004j90
Participant
October 25, 2025
Question

Firefly is eating my credits without even bothering to generate video

  • October 25, 2025
  • 1 reply
  • 100 views

It's not generating ANY video but it is certainly taking credits out of my account. It's taken 700 credits out today without generating a single thing. Where is my money going, exactly?

    1 reply

    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    October 27, 2025

    Hello @Sarah247391004j90 ,

    Thank you for your message. 

    Can you please show us a screen shot of the full browser window of what you are seeing?

    Thanks,
        droopy

    Adobe Community Expert (not an Adobe employee)
    S
    Sarah247391004j90Author
    Participant
    October 29, 2025
    There was nothing special to see from this error, it looked just like it
    looks when it's trying to generate something -- except it never got there
    even if I let it sit for a long time. But it still deducted credits for
    generations it didn't accomplish.

    ~ Sarah
    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    November 10, 2025

    Hi Sarah!

    Thanks for writing back. Are you still having an issue? Do you see any error messages? 

     

    Let us know. 

    ^KR

     

     

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