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Participant
October 25, 2025
Question

Firefly is eating my credits without even bothering to generate video

  • October 25, 2025
  • 1 reply
  • 100 views

It's not generating ANY video but it is certainly taking credits out of my account. It's taken 700 credits out today without generating a single thing. Where is my money going, exactly?

1 reply

droopydog500
Community Manager
Community Manager
October 27, 2025

Hello @Sarah247391004j90 ,

Thank you for your message. 

Can you please show us a screen shot of the full browser window of what you are seeing?

Thanks,
    droopy

Adobe Community Expert (not an Adobe employee)
Participant
October 29, 2025
There was nothing special to see from this error, it looked just like it
looks when it's trying to generate something -- except it never got there
even if I let it sit for a long time. But it still deducted credits for
generations it didn't accomplish.

~ Sarah
Kartika Rawat
Community Manager
Community Manager
November 10, 2025

Hi Sarah!

Thanks for writing back. Are you still having an issue? Do you see any error messages? 

 

Let us know. 

^KR

 

 

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