FireFly is not generating image, but charges credit. I bought extra credit, made a request 5x, nothing was made, but 80 credit points were charged. I am losing my money and time.

Hey ​@tündea79762994 

Help us help you.
Pressing generate 5x isn’t necessarily going to make it generate. Usually, after you press generate the button greys out. In cases like this, post the issue here.
 

Could you please reply with the following information:
An example of the prompt that you are using as well would help.

• A screen shot of the whole browser or application window (including your avatar in the upper right corner) with the error or problem showing or when the problem is happening (not just the error message itself).

• What model were you using (such as Firefly Image 3, Firefly Image 4, Firefly Image 4 Ultra, Imagen 3, etc.)?

• A copy of the keyframe(s) or reference images (if any) you were using.

cheers

Nate