Firefly is not generating the video but only charing my credit. Please review and refund

To add to what ​@Gabriel Grundler Y.  mentioned ​@kind_art42a4 

I have noticed something similar when using 3rd party models. As a result, I have had to look in my Creative Cloud app to see if the image/ voice/ video has been generated before pressing “Generate” again to conserve credits.

Could you have a look in your Creative Cloud App and see if the image/video is hiding there?

>>Press generate: ONLY ONCE or Twice<<. If the generation is taking forever, not generating, or giving you the same results: just press generate once or twice. This will help you save credits. Finally, check your CC App for your images and videos.
 

How to reliably download your files
In your Adobe Creative Cloud you can find your files there and download them. Here s a short video showing the steps

https://youtube.com/shorts/fCgb1ZR48tU?feature=share

Cheers

Nate

Hi, kind_art42a4!

We only charge the specific amount of credits as shown next to the button ‘generate’

If a prompt is not generated, don’t worry, the credits will return to your account.

About your generations getting blocked or failing, it’s often due to a few common triggers. Here are some quick tips to get your prompts working:

•  Avoid long, complicated AI-generated prompts.

• Firefly won't generate trademarked brands, political figures, or celebrities.

• No child-related terms: The safety filters will block prompts containing words like child, kid, boy, or girl, or anything resembling child-like imagery.

• Nudity and adult content are strictly blocked.

• For video models, avoid dark or busy reference images. The AI needs to easily distinguish the main character from the background.

Best,

Gabriel