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Anushree_Bhanushali2035
Participant
June 13, 2026
Question

Firefly is not working

  • June 13, 2026
  • 1 reply
  • 9 views

I have plenty of credits. It is not working.. only showing can’t load

    1 reply

    Hajar Toutsi
    Community Manager
    Community Manager
    June 15, 2026

    Hi Anushree_Bhanushali2035,
    Thanks for bringing this to our attention.

    We’d like to look more into this. Please provide us the following:

    • A Full Screenshot: Please provide a screenshot of your entire browser or application window, including your avatar in the upper right corner. Many errors have multiple causes; seeing the full context is much more helpful than a zoomed-in image of the error message alone.
    • System Details: Specify your Operating System (OS) and Browser (including version numbers).
    • Workflow Context:
      • Which Firefly function were you using? (e.g., Text to Image, Generative Fill, Text to Video, etc.)
      • Which model was selected? (e.g., Firefly Image 3, Image 4 Ultra, Imagen 3).
      • The full prompt you were using.
      • Copies of any reference images, keyframes, or original images used.

    Let us know one you have the details, we’ll be glad to investigate.

    Hajar