Skip to main content
wajohnson12
Participant
February 17, 2026
Question

Firefly is taking my credits, but failing to generate the image. This has happened multiple times - just now three times in a row.

  • February 17, 2026
  • 1 reply
  • 38 views

 

Firefly is taking my credits, but failing to generate the image. This has happened multiple times - just now three times in a row.

    1 reply

    Hajar Toutsi
    Community Manager
    Community Manager
    February 18, 2026

    Hi wajohnson12

    Thank you for reaching out to us.

    Just to clarify how credits work on Firefly: credits are deducted as soon as you click Generate, but if the generation fails with an error, those credits are automatically returned to your balance.

    You can also view a full breakdown of your activity by going to Your Stuff > Generation History. Can you please check if your generations appear there?
     


    If you’re certain that some credits were not restored after a failed generation, we can double‑check that for you. Please share the date and approximate time of the failed attempt so we can review your credit usage on our side.

    Let me know the details when you have them, and I’ll take it from there.

    Hajar