Firefly is taking my credits, but failing to generate the image. This has happened multiple times - just now three times in a row.

Hi wajohnson12, 

Thank you for reaching out to us.

Just to clarify how credits work on Firefly: credits are deducted as soon as you click Generate, but if the generation fails with an error, those credits are automatically returned to your balance.

You can also view a full breakdown of your activity by going to Your Stuff > Generation History. Can you please check if your generations appear there?
 

If you’re certain that some credits were not restored after a failed generation, we can double‑check that for you. Please share the date and approximate time of the failed attempt so we can review your credit usage on our side.

Let me know the details when you have them, and I’ll take it from there.

Hajar