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Participant
December 14, 2025
Question

Firefly is very slow when browsing favorites, and files are difficult to download.

  • December 14, 2025
  • 1 reply
  • 176 views

Hi,

I would like to report that browsing my favorite files, the files I create and place in my favorites section, has become very difficult and tedious due to Firefly's slowness and image overload, which should not happen.
Furthermore, downloading files from the favorites section has become impossible. Firefly crashes continuously, forcing me to close and reopen the browser window, and even then I can only download files after many attempts. This is especially true for older files, and it happens with both Firefox and Chrome.

 

I would like to be able to browse and download my files easily, without encountering crashes and other problems that make everything difficult and very slow.

Thanks 

1 reply

Kartika Rawat
Community Manager
Community Manager
January 1, 2026

Hi BRAINLEAF!

Sorry to the trouble. Are you still having an issue? 

 

Let us know. Happy to help.

Thanks,
^KR

 

 

moved to discussions

BRAINLEAFAuthor
Participant
January 2, 2026

Hi,
Yes, absolutely.

I have created many images, and when I start scrolling, there are many difficulties in loading and downloading the images. The more I scroll, the slower everything gets. Now I'm trying to download an image I created 4 weeks ago, but even when I click “download,” nothing happens. This is really frustrating. It's as if the images I created weeks or months ago are no longer available because I can't browse back in time and download them.